98 South 4th Street Brooklyn NY
We CAN’T WAIT TO CHAT WITH YOU!
LIL’ CHOP
(347) 992-7823
HELLO@lilchop.com
FAQs
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Absolutely! pop in for any of our services day-of. Call ahead or check online booking if you’d like to know available times before heading over!
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You and a lil’ crew? We got ya! Group bookings are available for online booking or can be made over the phone. We encourage giving us a ring for parties of 4 or more.
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We’ve got you covered on event styling of hair and makeup for weddings and celebrations of all kinds. Reach out to events@lilchop.com to inquire about your upcoming styling needs!
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Scroll down on this page to find the full run down or our policies for cancelation and lateness and no shows.
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We strongly suggest arriving 5 to 10 minutes before your appointment to give yourself a little room.
If you are running a lil’ late, please remember rushing through appointments is not an option for us. If you’re running past the 5-minute mark, we may need to reschedule your appointment, resulting in a 50%-100% charge for the scheduled service depending on the service you booked.
Thank you in advance for respecting everyone’s appointment reservations and time.
Stay N’ Play services
Cancelation due to lateness: 100% service fee.Quickies services
Cancelation due to lateness: 50% service fee.*late fees are only charged if your arrival time would impacts the next appointment booked with our stylist and the only option would be to book a new appointment time later.
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We love hearing feedback from our clients, and always want your visit to be awesome! Let us know about your experience by calling the studio or emailing us at hello@lilchop.com. Someone from our management team will be able to assist you from there.
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Yes, If you wear your haircut and feel that it’s not quite what you wanted you have two weeks to notify us at hello@headchop.com or by calling the salon at 347-844-9635. We can arrange for an adjustment appointment with your original stylist.
Adjustments are not a full haircut, but a tailoring to the original cut you asked for. They are preformed on your hair in its dry state how you usually wear it, and does NOT include a wash and styling after the adjustment. For this reason we will instruct you to arrive with your hair as freshly styled as possible, tangle free, with your natural texture in tact.
Adjustments cannot be made to a haircut after two weeks have past so let us know as soon as you can!
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Making an adjustment to the haircut you received with us is an option within two weeks of the original appointment, and free of charge.
Notify us as soon as you know that you’d like an adjustment. We cannot accomidate booking an adjustment after two weeks have past from your haircut.
Adjustments are small changes to the original haircut you asked for to get it just right. typically, this involves adjustments like making the layers a little shorter, bringing the face framing up a bit more, or making the length slightly shorter.
If you have decided on a different length or shape than the original style asked for we will schedule you a new haircut with a stylist at full price.
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A baseline Blow N’ Go price is the price of your blowout without Iron Finishing.
Some hair types can get by without any Iron Finishing while others may require Iron Finishing to achieve the look.
Some styles on our Blow N’ Go menu have Iron Finishing included in the price as the look requires the use of a hot iron. Other styles may or may not require iron styling depending on the clients hair type.
Not sure if your hair type will need Iron Finishing to achieve a look on our menu?
We can help! Give us a call and we can give you a recommendation based on your hair type with our expertise.
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Yes, Lil’ Chop is ADA compliant! We are a ground floor store front with a wheelchair accessible bathroom for clients.
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Yes, you may request for your stylist to wear a face covering during your visit when booking online by adding a “special request”. You can also make your request in person upon arrival to the salon with a team member at the desk when checking in.
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All Lil’ Chop stylists wash their hands, sanitize their workstations, chairs, tools, and all communal surfaces before and after each guest is seen.
We have hand sanitizer available upon entering the salon and throughout the space.
You may request for your stylist to wear a face covering during your visit when booking online by adding a “special request” when you book online. You can also notify our team at the desk when you arrive for your appointment.
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Lil’ Chop has a 24-48 hour cancellation period depending on the booking you request. If you have tested positive for Covid-19 and need to cancel your appointment inside of the 24-48 hour time frame you will automatically be charged the fee corresponding with your service booked. We will refund our late cancellation fee upon receiving your positive test results.
In order to have your cancelation fee refunded you will need to provide your positive test results from a testing site that include your name and the date. We will not accept at home test results.
Refund requests and test results can be submitted to hello@lilchop.com
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Item descriptionReturns & Exchanges
Lil' Chop & Headchop do not offer exchange options for hair products purchased in-salon or online. Home good products such as branded personalized kits, and ceramic items are eligible for return for refund if returned within 30 days of their purchase date and in an undamaged state of their original condition.
Returns on hair products or home good items
To be eligible to return an item purchased, the item in question can not have been opened and/or used and should be returned within 30 days of its purchase date. After 30 days have passed from the purchase date and/or the product has been opened and/or used, the sale will be final.
Lil' Chop and Headchop Salons will accept returns for a refund when they meet these qualifications. The refund will be in the amount paid. Shipping cost for returns are at the expense of the customer.
CANCELLATION + LATENESS POLICY
We lovingly ask that all changes or cancellations for our signature “Quickie” services be made 24-hours prior to your appointment, and changes or cancelations to our “Stay N’ Play” services be made 48-hours prior to your appointment time.
We keep credit card information on-file for all services booked at the salon. Cancellations or reschedules after the 48-hour time frame are subject to a 50% - 100% charge depending on the service booked.
Cancellations by “No Showing” or tardiness on the day of your appointment are subject to a 50% - 100% charge depending on the service booked.
Clients that do not call or no-show at the reserved appointment time, will be required to pay a 100% deposit for any future bookings. This will be non-refundable in the event of a cancellation occurring outside of the 24-48 hour time frame depending on the service booked.
Repeat offenders beyond 3 late cancellations or no-shows will be required to pre-purchase their services for future bookings. These bookings will be 100% non-refundable in the event of further no-shows or late cancellation.
Reminder, refund requests are at management's discretion.
Canceling a Stay N’ Play service
In 48 hour window: 50% service fee
In 24 hour window: 100% service fee
No-show: 100% service fee
Cancelation due to lateness: 100% service fee
Canceling a Quickies service
In 48 hour window: No Fee
In 24 hour window: 50% service fee
No-show: 100% service fee
Cancelation due to lateness: 50% service fee
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Canceling your appointment after our requested time frame or showing up to your appointment past the point of our stylists ability to provide your booked service is considered a late cancellation.
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A no-show is when our clients book a service with one of our stylists, but fail to arrive at the time of their booked service.
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